Help & Support
Find answers to common questions or get in touch with our support team
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Frequently Asked Questions
Getting Started
How do I create an account?
How do I create an account?
You can create an account by clicking the "Sign Up" button on the login page. Fill in your email, create a password, and follow the onboarding process to set up your reading preferences.
How do I find stories to read?
How do I find stories to read?
Browse stories through the Categories section, check out trending stories in Rankings, or get personalized recommendations in the "For You" section. You can also use the search function to find specific stories or authors.
What is the onboarding process?
What is the onboarding process?
After signing up, you'll go through a quick setup where you choose your reading persona and preferences. This helps us recommend stories that match your interests.
Reading Experience
How do I bookmark stories?
How do I bookmark stories?
Click the bookmark icon on any story page to save it to your bookmarks. You can access all your bookmarked stories from the Profile > Bookmarks section.
Can I read stories offline?
Can I read stories offline?
Yes! Download stories for offline reading by clicking the download button on the story page. Downloaded stories will be available in your offline library.
How do I adjust reading settings?
How do I adjust reading settings?
Go to Profile > Settings > Reading Preferences to customize font size, line spacing, theme, and other reading options.
Coins & Payment
What are coins used for?
What are coins used for?
Coins are used to unlock premium chapters, tip authors, and access exclusive content. You can earn coins through daily logins, completing reading milestones, or purchase them directly.
How do I earn free coins?
How do I earn free coins?
You can earn free coins by: logging in daily, completing stories, rating stories, referring friends, and participating in special events.
How do I purchase coins?
How do I purchase coins?
Go to Profile > Coin Balance and click "Purchase Coins". Choose from various coin packages and complete the payment through our secure payment system.
Account & Privacy
How do I change my password?
How do I change my password?
Go to Profile > Settings > Privacy & Security to update your password. You'll need to verify your current password before setting a new one.
How do I manage notifications?
How do I manage notifications?
You can customize notification preferences in Profile > Settings > Notifications. Choose which types of notifications you want to receive via push notifications or email.
How do I delete my account?
How do I delete my account?
To delete your account, go to Profile > Settings > Privacy & Security > Delete Account. Please note that this action is irreversible and will remove all your data.